Privacy Policy

Introduction

These terms and conditions and the documents referred to below (the “Terms”) apply to the use of the current website (the “Website”) and its related or connected services (collectively, the “Service”).

You should carefully review these Terms as they contain important information concerning your rights and obligations concerning the use of the Website and form a binding legal agreement between you – our customer (the “Customer”), and us. By using this Website and/or accessing the Service, you, whether you are a guest or a registered user with an account (“Account”), agree to be bound by these Terms, together with any amendments, which may be published from time to time. If you do not accept these Terms, you should refrain from accessing the Service and using the Website.

The Service is owned by Aurora Holdings N.V., a limited liability company registered in Curacao with company registration number 10692, with a registered address at Abraham de Veerstraat 9, Willemstad, Curacao (“Company”), licensed in Curaçao under Gaming Services Provider N.V. license # 365/JAZ for the provision of online games of chance.

General Terms

We reserve the right to revise and amend the Terms (including any documents referred to and linked to below) at any time. You should visit this page periodically to review the Terms and Conditions. Amendments will be binding and effective immediately upon publication on this Website. If you object to any such changes, you must immediately stop using the Service. Your continued use of the Website following such publication will indicate your agreement to be bound by the Terms as amended. Any bets not settled prior to the changed Terms taking effect will be subject to the pre-existing Terms.

Your Obligations

You acknowledge that at all times when accessing the Website and using the Service:

You are over 18, or the legal age at which gambling, or gaming activities are allowed under the law or jurisdiction that applies to you. We reserve the right to request proof of age documents from you at any time.
You are of legal capacity and can enter into a binding legal agreement with us. You must not access the Website or utilize the Service if you are not of legal capacity.
You are a resident in a jurisdiction that allows gambling. You are not a resident of any country in which access to online gambling to its residents or to any person within such a country is prohibited. It is your sole responsibility to ensure that your use of the service is legal.
You may not use a VPN, proxy, or similar services or devices that mask or manipulate the identification of your real location.
You are the authorized user of the payment method you use.
You must make all payments to us in good faith and not attempt to reverse a payment made or take any action which will cause such payment to be reversed by a third party.
When placing bets, you may lose some or all of your money deposited to the Service in accordance with these Terms, and you will be fully responsible for that loss.
When placing bets, you must not use any information obtained in breach of any legislation in force in the country in which you were when the bet was placed.
You are not acting on behalf of another party or for any commercial purposes, but solely on your behalf as a private individual in a personal capacity.
You must not either attempt to manipulate any market or element within the Service in bad faith nor in a manner that adversely affects the integrity of the Service or us.
You must generally act in good faith in relation to us of the Service at all times and for all bets made using the Service.
You, or, if applicable, your employees, employers, agents, or family members, are not registered as an Affiliate in our Affiliate program.

Restricted Use

You must not use the Service if you are under the age of 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you) or if you are not legally able to enter into a binding legal agreement with us or you acting as an agent for, or otherwise on behalf, of a person under 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you).
You must not use the Service if you reside in a country in which access to online gambling to its residents or to any person within such country is prohibited.
You must not use the Service if you are a resident of a restricted country.
You must not use the Service to collect customer information by any means.
You must not disrupt or unduly affect the activities of other Customers or the operation of the Service generally.
You must not promote unsolicited commercial advertisements, affiliate links, and other forms of solicitation.
You must not attempt to cheat the Service or collude with any other Customer using the Service.
You must not scrape odds or violate any of our Intellectual Property Rights.
You must not use the Service for any unlawful activity whatsoever.
You cannot sell or transfer your account to third parties, nor can you acquire a player account from a third party.
You may not transfer funds between player accounts.
Employees of the Company and related parties are not allowed to use the Service for real money without prior consent from the Company Director or CEO.

Registration

We reserve the right to refuse to accept a registration application from any applicant at our sole discretion.
Before using the Service, you must personally complete the registration form and read and accept these Terms.
You have to provide accurate contact information, inclusive of a valid email address, and update such information in the future to keep it accurate.
You are only allowed to register one Account with the Service.
In order to ensure your financial worthiness and to confirm your identity, we may ask you to provide us with additional personal information.
You must keep your password for the Service confidential.
When registering, you will receive the possibility to use all currencies available on the website.
We are under no obligation to open an Account for you.
Upon receipt of your application, we may request further information and/or documentation from you.

Your Account

Accounts could use several currencies, and all Account balances and transactions appear in the currency used for the transaction.
We do not give credit for the use of the Service.
We may close or suspend an Account if you are not or we reasonably believe that you are not complying with these Terms.
We reserve the right to close or suspend any Account without prior notice.
We reserve the right to refuse, restrict, cancel or limit any wager at any time.
If any amount is mistakenly credited to your Account, it remains our property.
If your Account goes overdrawn, you shall be in debt to us for the amount overdrawn.
You must inform us as soon as you become aware of any errors with respect to your Account.
Please remember that betting is purely for entertainment and pleasure.
You cannot transfer, sell, or pledge Your Account to another person.

Inactive Accounts

We will charge you an Inactive Account Fee if your Account has no activity for twelve consecutive months.
The Inactive Account Fee will be withdrawn from your Account on a monthly basis.
If your balance is less than the Inactive Account Fee, it shall comprise the remaining funds in your Account.

Deposit of Funds

All deposits should be made from an account or payment system or credit card that is registered in your own name.
Fees and charges may apply to customer deposits and withdrawals.
Company is not a financial institution.
If you deposit using your credit card, your Account will only be credited if we receive an approval and authorization code.
You agree to fully pay any and all payments and charges due to us.
We reserve the right to use third-party electronic payment processors and merchant banks to process payments made by you.
All transactions may be checked to prevent money laundering or terrorism financing activity.

Withdrawal of Funds

You may withdraw unutilized and cleared funds held in your player account by submitting a withdrawal request.
There are no withdrawal commissions if you roll over (wager) the deposit at least 1 time.
We reserve the right to request verification procedures for identity verification prior to granting withdrawals from your Account.
All withdrawals must be made to the original payment method used to make the payment to your Account.
Should you wish to withdraw funds but your account is either inaccessible, dormant, locked, or closed, please contact our Customer Service Department.
We may limit withdrawal amounts based on your balance and may impose a fee for non-wagered deposits.
We cannot guarantee successful processing of withdrawals or refunds if you breach the Restricted Use policy.

Payment Transactions and Processors

You are responsible for paying all monies owed to us.
We reserve the right to use third-party electronic payment processors and merchant banks to process payments made by you.
You agree to be bound by their terms and conditions.
All transactions made on our site may be checked to prevent money laundering or terrorism financing activity.